Job Description

Client Development

  • Exploring business possibilities by understanding the industry and its development path.
  • Market and industry Mapping.
  • Gathering and analyzing data regarding competitor pricing and products.
  • Identifying opportunities to grow company’s market share and revenues.
  • Sensing potential threat in the market and converting the threat into possible business opportunity.
  • Meeting the client, briefing on the service offerings. Understanding client’s requirement and sending business proposals with due approval of higher officials.
  • Negotiating and agreeing on commercial terms & conditions with the client in line with the company policies.
  • Procuring assignments with clarity in terms of Scope of work and deliverables.
  • Develop and maintain cordial client relations to ensure a good understanding of their current and future priorities and to identify new leads for other service offerings across the company.
  • Ensure client’s queries are handled as and when arise and resolved within stipulated time.
  • Keep abreast of and analyze market and sector developments to support the provision of high-quality advice to clients

Client Management

  • Acting as the Single Point of Contact for the clients.
  • Engage & Developing strong one to one long term relationships with key decision makers and influencers
  • Resolving any client queries or escalations
  • Increasing company’srevenue share with client through upselling and cross-selling our other services
  • Defending and growing accounts by evaluating customer preferences, updatingmodels, and partnering for the client’s success.
  • Internal Stakeholder Management
  • Coordinating with the recruitment teams
  • Supporting smooth processing of business by collaborating with internal teams
  • Facilitating regular review and follow up with members supporting on the account regarding performance & ensure that client feedback is shared within the team for continued improvement

General

  • Proper documentation has to be done with all the requirements from the client.
  • Ensure seamless handing over is been done to client relationship & delivery team to enable them to deliver the assignment up to clients expectations.
  • Conducting periodic reviews with clients to review performance, project progress, and identify areas for improvement
  • Complete and update client details in administration systems to support effective management information reporting.
  • Timely invoicing & collections as per the commercial terms agreed.
  • Participate in weekly / monthly reviews to share new developments in the market; experience and knowledge on assignments handled and report updates on clients worked
  • Comply with company policies and procedures including business principles; misconduct reporting procedure and competition law compliance policy to meet the company’s expectations.

Desired Skill & Experience

  • A professional / post graduate with 3-5 year’s work experience and knowledge of the sector/ or business line
  • An eye for detail & ability to Solve Problems
  • Capable of working effectively to handle multiple priorities under pressure
  • Good interpersonal and communication skills
  • Exhibit Leadership Traits
  • Good sales skills& Networking Skill
  • Commercial awareness
  • Excellent presentation skills
  • Effective Negotiation skills
  • Self-Motivated
  • Flair for Market Research & gathering Market Intelligence